Technical Support
If you are having trouble submitting your application through the Commongood Careers online application system, please read the following for answers to some frequently asked questions.
Q: I clicked on the link for the job I want to apply to, but it keeps taking me to the general application page. What does this mean?
A: This generally means that the position that you are applying for has been filled. Please know that we do our best to remove position announcements as quickly as possible, when a position is no longer available.
Q: What should I do if I can’t remember my password?
A: From the login screen of the online application portal, please click Forgot your password? Your password will then be emailed to you.
Q: What should I do if I can’t enter a state of residence on the application page?
A: In the browser address bar at the top of your screen, first remove the period from the end of the URL. Then, click the refresh icon at the top of your screen. The state of residence field should now work properly.
Q: I use Microsoft Word 2007. Why won’t the system accept my resume or cover letter?
A: We are currently upgrading our system to work more smoothly with documents created with Microsoft Word 2007 that are saved as .docx. Before uploading your resume or cover letter, please convert your documents to an older version of Microsoft Word. This can be done by selecting “save as” in the document, and then selecting “Word 1997-2003”.
Q: When I enter my password, the system tells me it is not long enough. What should I do?
A: Please email your first name, last name, and email address to .(JavaScript must be enabled to view this email address). We will assign and email you a new password.
Q: I sent my resume and cover letter by email, but it bounced back. What should I do?
A: Please check to make sure that you did not send an email to a web address. Most of the application instructions for the positions listed on our website contain a link to our application portal. From this link, you will create an account and then upload your resume and cover letter directly through our system.
Q: I’m having a technical problem that is not answered by the above information. What should I do?
A: In order for us to troubleshoot your particular technical problem, please email a description of the problem to .(JavaScript must be enabled to view this email address).
